Frequently Asked Questions
Everything you need to know about your audio gear and orders.
How are turntables and speakers packaged for shipping?
We use double-walled cardboard boxes and specialized protective foam to ensure fragile hi-fi equipment arrives safely. All high-value electronics are fully insured during transit.
What is your return policy for opened electronics?
We offer a 30-day return window. Please note that opened or used items may be subject to a restocking fee, and items must include all original packaging, manuals, and accessories.
Do you offer international shipping for heavy audio equipment?
Yes, we ship worldwide. Shipping rates and delivery times for international orders are calculated at checkout based on the weight of the equipment and the destination country.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm for larger equipment purchases.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.
Do my products come with a manufacturer warranty?
Yes, all new electronics sold through Turntable Lab are covered by the full manufacturer's warranty. We are an authorized dealer for every brand we carry.